The HR Lobby Revendicată

I am Cristina Dragan, an Expert Consultant in Human Resources & Service Behaviors in Hospitality.

I’ve spent the last 18 years in the kind of roles that make you both fall in love with people and question your career choices on the same day: corporate training, HR leadership, and guest experience in luxury hospitality.

Thirteen of those years were in hotels where service isn’t a department, but the whole brand, places like The Ritz-Carlton and JW Marriott.

The rest? I’ve been working with businesses that depend on guest loyalty, reputation, and the quiet power of internal culture.

NOW I work with owners who are tired of inconsistent service and high turnover. Whether you’re a private clinic in Bucharest or a boutique hotel in Dubai, I translate the five-star behaviors and systems into simple, repeatable frontline habits, minus the corporate complexity.

> Hotels, boutique hotels, and resorts seeking consistency without losing character
> Short-term rental owners, managers & hosts, who want profitable guest experiences
> HORECA businesses (restaurants, cafés, bars) that refuse to be average
> Hospitality-inspired businesses (clinics, beauty & wellness, retail) aiming to upgrade how service actually feels

SERVICES:

THE FOUNDATION – HR STRATEGY & SYSTEMS

Most “HR problems” are actually just expensive habits you haven’t broken yet. I am not here to give you a handbook, we build the systems that protect your profit.I identify who is slowing your team down, and if the problem is you, I’ll tell you directly.
Move from hiring “heads” to fill gaps to selecting behaviors that fit your goals.
A new joiner shouldn’t cost you money for a month. My onboarding makes them profitable after Week 1.

If a task doesn’t serve the guest or the profit, we remove it. And handle poor performance without the drama.

AREAS OF SUPPORT